Online Review Management
Let us help you collect, manage and display your customers’ reviews so you can attract even more customers!
Does everyone know how great your products and services are?
You put a lot of time and effort into your business to ensure you deliver top-notch products and service to your customers. They know how good you are – but how do others find out?
Reviews are so important in growing your business. Everyone knows how powerful a word-of-mouth referral is – just think how much more likely you are to enlist the services of a business if your friend told you how great they are.
Online reviews are given much more credibility today than they have been given in the past. Visitors rely heavily on online reviews when making their purchasing decisions.
Set yourself apart from your customers
Imagine you are searching for a handyman in Gunnedah.
Google presents you with 2 business results at the top of the page.
The first result doesn’t have any reviews (nor a website, but that’s a discussion for another time!).
The second result has 3 x 5 star reviews.
Who are you going to be more likely to contact?
Make it easy for your customers
Oh, I know. I hear you. You’ve asked a handful of happy customers for reviews. Most of them said, “Yeah sure!” and you never heard anything again.
It’s deflating, isn’t it? Soon enough you stop asking.
The thing is, many people are willing to leave a review. They walk out of your shop or business, having had a positive experience and all the intention of leaving you a review. But they plain simply forget.
Or, they don’t know how or where to leave the review.
With our review system, your customers don’t have to remember to go and leave a review, or think about where to go in order to do so. They will receive an email that reminds them and links directly to places they can leave a review. Simple!
Reap the benefits of displaying reviews on your website
Including customer reviews on your website has these amazing benefits:
Customer generated content
Assists search rankings
Improves your products & services desirability
Increases your credibility
Let us make customer review management easy for YOU!
Gathering and managing reviews requires very little of your time and effort when you sign up for our Online Review Management service.
We’ll take care of setting up your account, sending out the emails and responding to reviews, so you can concentrate on delivering awesome products and services to your customers.
We’ll also do the work to setup your website to automatically display reviews from your favourite online services (e.g. Google, Facebook).
Online Review Management Features
Email request customer feedback & reviews
Choose to collect 1st-party or 3rd-party reviews - or both!
Collect & display reviews from over 35 sites (e.g. Google, Facebook)
Fully customizable message, logos & colour
Negative review notification & management
Customizable review widget display for your website
Review Amplify Plans
BasicFor displaying existing reviews from other sites only
- ✓ Display 3rd-party reviews on website
- ✓ 35 sites to choose from (e.g. Google, Facebook)
- ❌ Customised customer feedback request emails
- ❌ Monitoring and responding to 1st & 3rd party reviews
- ❌ Negative review notification and management
- ❌ Monthly activity reports
- ❌ Uploading of customer email lists (2 x month)
PremiumFully managed service
- ✓ Display 1st & 3rd party reviews on website
- ✓ 35 review sites to choose from (e.g. Google, Facebook)
- ✓ Customised customer feedback request emails
- ✓ Monitoring and responding to 1st & 3rd party reviews
- ✓ Negative review notification and management
- ✓ Monthly activity reports
- ✓ Uploading of customer email lists (2 x month)
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